Requeriments
Driver license; all International and local drivers license accepted from any country.
Credit Card; We accept all credit cards - Check Payment Methods.
Minimun 24 years old.

Payment methods
TROPICAL CAR RENTAL accepts the following methods of payment: Cash, Debit Card, Traveller's Cheques, Visa, Master Card, Discovery and Amex.
We accept a Cash Deposit rental, the following are the amounts required for each vehicle:
Mini Economy, Economy and Compact: 600.00 USD.
Mid Size, Intermediate: 700.00 USD.
Full Size, Convertible and SUV: 800.00 USD.
Minivan and Full Size Van: 1,100.00 USD.
Luxury SUV: 1,900.00 USD.

Observations
The following is our procedure if you are arriving by air and your pick up is at the Cancun Airport One of our car rental Representatives will be waiting for you at the Arrival gate with a sign with the GENESIS CAR RENTAL logo and your name clear and big for easy identification, then we will take you on our shuttle ride to our location which is 4 minutes from t he Airport. We don´t have a rental booth or telephones inside the airport, you must please come out of the building and look for our representative with our sign with our logo and your name on it. For the drop off you can select either hotel, the airport or our location at your desired time.

You may also visit our neighbor countries of Belize and Guatemala, for that effect, there are some special papers we need to give you in order to be able to cross the border.
Note: The coverage only applies within Mexico´s territory.

Insurances
Primary Liability Insurance (PLI) covers up to $85,000 USD. for liabilities caused by accident related expenses and legal assistance, when liability for other vehicles or people have been caused by the driver of the rented vehicle. Does not cover damages made to the rented vehicle nor medical expenses for its passengers.

Collision Damages Waiver (CDW) covers total damages with 10% Deductible for vehicle. Does not cover traffic violations Theft Protection (TP) covers total theft with 10% Deductible . Do not cover accesories.

Personal Accident Insurance (PAI) This is a medical expenses insurance, which covers for injuries to the passengers of the rented vehicle, up to 30,000 USD, per accident. It includes: ambulance service, hospital and medical expenses.

In case of an accident, our insurance company requires that the driver's name must be specified in the rental agreement, therefore, all drivers must be authorized and have their names printed on the rental agreement. All authorized drivers must show a valid and current driver's licence or permit with photograph. Also, in case of an accident, in order to validate any insurance, driver must first call our company so we can send immediately our insurance agent to the place of the accident. All insurance rates are in USD.

Rates
Regular Rates do not apply on the following dates:
March 28 to April 3.
December 20 to January 6.
July 31 to September 13.

Refund policy There is no charge for refunds, since we never charge before the customer actually picks up the car. Therefore there is no cost for cancelled reservations.
If for any reason the customer returns the vehicle before the stated date of return in the rental agreement, a reimbursement for the rental fee will proceed, however, the cost of the insurances and taxes is not refundable.